Returns & Refunds Policy

Last updated: September 16, 2026

Our promise to you

We want every order to arrive safely, match what you ordered, and work as described. If something goes wrong, please tell us. We will review the problem fairly and work with you toward an appropriate solution. This policy sits alongside the consumer rights and payment protections available to you under applicable law.

Changed your mind before dispatch?

You may request cancellation at any time before dispatch. If fulfilment can still be stopped, we will cancel the order and issue a full refund to the original payment method.

Damaged, defective, incorrect, or incomplete orders

If an item arrives damaged, does not work as described, is different from what you ordered, or is missing a part, contact info@theskynth.com. Include your order number and a short description of the problem. Photographs or a brief video of the parcel, shipping label, product, and affected area can help us resolve the matter more quickly when it is reasonable to provide them.

Contacting us within 14 days of delivery helps us preserve carrier evidence, but that period is not used to dismiss a hidden defect that could not reasonably have been discovered sooner.

How we put things right

Depending on the circumstances and your applicable rights, a resolution may include:

• a replacement product or replacement part at no additional charge;
• a partial refund where the product remains usable and you agree to keep it; or
• a full refund where replacement is unavailable, delivery cannot be completed, or the problem materially affects the product.

Please do not send a parcel without contacting us first. If a physical return is needed for an approved faulty or incorrect-item claim, we will provide the address and instructions and will not require you to pay an unreasonable return cost. In many cases photographs, video, or a replacement part will be enough and no return will be necessary.

Change-of-mind requests after dispatch

Our products currently ship through an international fulfilment route, so we cannot offer a routine change-of-mind return programme after dispatch. We still encourage you to contact us if you have a concern: we will explain the available options and review exceptional circumstances individually. This does not affect your rights when an item is faulty, damaged, incorrect, incomplete, materially different from its description, or not delivered.

Shipping delays and non-delivery

If we learn that we cannot ship within the timeframe shown when you ordered, we will contact you and offer the choice required by applicable law: agree to the revised date or cancel for a full refund. If tracking shows no delivery or a parcel appears lost, contact us and we will investigate. When delivery cannot be completed, we will offer a replacement or refund rather than store credit.

Please check the delivery address carefully at checkout. If you notice an error, contact us immediately. We will try to correct it before dispatch, although a carrier may be unable to redirect a parcel once it is moving.

Refund timing

Refunds are returned to the original payment method. We initiate an approved refund promptly; your bank or card provider may need additional processing time before it appears on your statement.

Your consumer rights

Nothing in this policy removes or reduces a right or remedy that cannot lawfully be excluded. Customers in the United States may also have rights under federal and state consumer-protection laws and, where applicable, the right to dispute qualifying card charges. We hope you will contact us first so we can resolve the problem directly and promptly.

Contact

The Skynth
Trading as SkynthGoods
Weena 689
Rotterdam, The Netherlands
Email: info@theskynth.com